Get oriented in Results

Every finished interview appears in Results. From there you can review a single conversation, browse AI-generated themes, ask the AI analyst questions, and pull together a report.

When this matters

Results is where you spend the most time once recruitment is moving. Knowing how the five tabs fit together matters more than knowing any single page.

How it works

Results has five sub-tabs:

Exporting interview data

From Results → Interviews, open the ⋮ (more) menu on any session and choose Export interview data.

The export is a single Excel (.xlsx) file, not a plain CSV, with one row per session. Your question guide's sections and questions form a hierarchical header across the top, so each participant's transcript responses, in-call survey answers, and screener answers line up under the question they answer. The file also includes participant demographics as columns.

The recording links in the file save each video under the participant's name when you click them, rather than playing it in a browser tab.

The file downloads automatically once it's ready. You can keep working in Strella while Strella prepares it.

Download every transcript

From the same ⋮ menu, choose Download all transcripts to download every interview's transcript in a single text (.txt) file. The file uses the same layout as the transcript download on an individual interview. Each transcript uses the translated version when there is one, keeps speaker names, and adds any in-call survey answers alongside the spoken lines.

Each interview opens with a header that names the participant (Interview with <name>), numbered (session N of M) when one participant has more than one recording, then a status line marking the interview Completed or Partial (the participant left before the end), then the date. Human-moderated studies don't separate partials, so they carry no status line.

Unlike the spreadsheet export, this file includes partial interviews and labels them, so you can still read what someone said even if they didn't finish.

Download one interview's recording

You don't need to open an interview to save its video. Hover over the interview's card, open its ⋮ menu, and choose Download recording. If the participant has one recording, it downloads as a video file. If they reconnected partway through and have several, Strella joins them into one video in the background. A message shows its progress on every page. When the video is ready, the message offers a Download button, and Strella emails you the link too. The option appears once the recording has finished uploading.

Download all recordings

From the same ⋮ menu, choose Download all recordings to get one zip file of every recording in the list. A dialog tells you how many interviews it covers. Choose Download, and Strella builds the zip in the background, usually within an hour for a large project. You can keep working in the meantime.

The zip covers the interviews the list is showing, so search or filter first to download only some of them. One zip holds up to 500 interviews. For a larger project, filter the list and download it in parts. The option is greyed out when none of the listed interviews has a finished recording.

While Strella builds the zip, a "Preparing recordings" message shows how far it has got. The message stays on screen as you move between pages in Strella, and comes back if you reload. When the zip is ready, the message offers a Download button, and Strella also emails you the link. Only you see the message and the link for a zip you asked for.

A project prepares one zip at a time. While Strella builds a teammate's zip, everyone else on the project sees a "Preparing recordings" message on the Interviews page. They can request another zip once it finishes. The link goes only to the teammate who asked. A recording that makes no progress for 10 minutes is left out and listed in errors.txt. Strella reports a zip that hasn't finished after 7 hours as failed, and you can request it again.

Inside the zip:

• One video per interview, named after the participant and the interview date, the same name a single download gives. Dates are in your own time zone. When a participant reconnected partway through, their recordings are joined into one video.
• manifest.csv, a list of every file with its participant, date and time, and length. The time column names your time zone. The list ends with any listed interview left out because its recording isn't finished yet.
• errors.txt, only when a recording couldn't be included. The rest of the zip still arrives.

The link works for 7 days. Opening it asks you to sign in to Strella with access to the workspace, so forwarding the email doesn't share the recordings.

Everyone on the workspace can use this, viewers included.

How analysis updates

Analysis runs in the background. As new interviews complete, themes update, usually within a few minutes after each interview finishes. If you've made big changes (added objectives, edited the guide), trigger a manual refresh: on the Analysis page, open the ⋯ (more) menu, choose Refresh analysis, and pick a scope: All, Objective, or Question.

Things to know

• Results only shows completed interviews. Drafts and abandoned interviews don't appear.
• You can exclude an interview from analysis without deleting it (see Review a single interview). This is useful when a participant misunderstood the task or the recording is unusable.
• Themes are a snapshot at refresh time. Editing objectives, adding highlights, or excluding interviews doesn't retroactively update the themes until the next refresh.

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